Health Library

Coronavirus Update: Testing, Prescriptions, and Telehealth

There's a lot of information out there about the new coronavirus, now named COVID-19. And not all of it is correct.

As coronavirus disease 2019 (COVID-19) continues to spread globally, Blue Cross® Blue Shield® of Arizona (BCBSAZ), is here to connect you with the information and support to help protect your health. Should you need healthcare related to COVID-19, we’ll be right here for you.

Here are important updates that we have put in place: 

COVID-19 Testing—No Copay

COVID-19 testing is a covered benefit with all of our medical plans. What’s new is that you won’t have a copay or other cost share for COVID-19 diagnostic testing when it is medically necessary and performed according to CDC guidelines.   

COVID-19 Testing and Treatment—No prior authorization required 

BCBSAZ is waiving prior authorization (precertification) for diagnostic tests and covered treatment services that are medically necessary and consistent with CDC guidance for members who have been diagnosed with COVID-19.

Prescription Refills

  • You can have an early refill of 30-day prescriptions you take for a long-term or chronic condition in almost all cases.  

  • You can receive a 90-day supply of a medication if your plan offers mail-order pharmacy benefits, and you sign up for this service. Many of our plans also cover 90-day supplies purchased at retail pharmacies. You can check your plan benefits online at

  • If there is a shortage of the medication you take, we will work with you and your doctor to find an alternate option. If that medication costs more than the one you normally take, you won’t have to pay the additional amount.  

Nurse Advice and Online Doctor Visits
When you have questions or concerns about COVID-19 or another illness, we have resources for you:

  • Nurse On Call service: Call 1-866-422-2729 any time of the day or night to speak with a registered nurse. 

  • BlueCare Anywhere: This 24/7 service connects you to a board-certified doctor by live video. It’s just like going to see a doctor, only you don’t have to leave your home or office. You can use your computer, tablet, or mobile device for your video visit.

    Through July 31, 2020, BCBSAZ is waiving cost share for telemedicine. So you’ll pay $0 out of pocket if the services you receive are covered by your plan, medically necessary, and reasonable to be provided virtually. The $0 cost share applies to telemedicine visits with your PCP or through BlueCare Anywhere.

    Get started at, or download the BlueCare Anywhere telehealth app.

Information Resources

The Centers for Disease Control and Prevention (CDC) is tracking the COVID-19 outbreak around the clock. Here at BCBSAZ, we have a resource page at for you, and are updating it as we have new information to share.  

Questions? We’re standing by to help. Call us at the phone number on the back of your member I.D. card.


The BlueCare Anywhere service should not be used in health emergencies. If you have a health emergency or need immediate help for an illness, accident or injury, seek emergency care or call 911. Blue Cross, Blue Shield, and the Cross and Shield Symbols are registered service marks, and BlueCare Anywhere is a service mark, of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. © 2020 Blue Cross Blue Shield of Arizona, Inc. All rights reserved.


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This information is provided for educational purposes only. Individuals should always consult with their healthcare providers regarding medical care or treatment, as recommendations, services or resources are not a substitute for the advice or recommendation of an individual's physician or healthcare provider. Services or treatment options may not be covered under an individual's particular health plan.